Effective Date: September 26, 2025
MV Health Concierge, we respect your privacy, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://www.mvhealthconcierge.com and our services.
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
- Information We Collect
When you reach out for information about our services, join an activity on our website, or otherwise contact us, you may provide personal data. The type of information we collect depends on how you interact with our site and the services you use, but it may include:
- Name and contact details (such as phone number and email).
- Login or authentication details.
- Age or date of birth.
- Health information and medical background relevant to hair restoration.
- Photos or images you choose to upload.
- Any other information you decide to share with us.
Please ensure the information you provide is accurate and up to date. If your details change, we ask that you let us know so we can keep your records current.
We may collect the following information:
- Personal Information: Name, email address, phone number, date of birth, and contact details.
- Health Information: Details you choose to share about your hair loss, medical history, or treatment preferences.
- Payment Information: When booking or paying for services.
- Technical Data: IP address, browser type, cookies, and website usage analytics.
2. How We Use Your Information
We use your information to:
- Arrange consultations and deliver our hair transplant services.
- Answer your questions and provide customer support.
- Handle bookings, payments, and order management.
- Send reminders, service updates, or promotional messages (if you’ve agreed to receive them).
- Share testimonials and feedback (with your consent).
- Ask for your input to help us improve our services.
- Show you relevant offers or advertisements.
- Enhance and refine the overall performance of our website and services.
3. Sharing of Information
We do not sell your personal information. We may share it only with:
- Trusted clinics, doctors, and hospitals (only if you consent to treatment planning).
- Service providers such as payment processors or IT/marketing support.
- Legal authorities if required by law.
4. Cookies and Tracking
We use cookies and similar technologies to improve website performance, personalize your experience, and analyze traffic. You can manage cookies in your browser settings.
5. Data Protection
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your data.
- Correct or update your personal details.
- Request deletion of your data.
- Withdraw consent for marketing.
To exercise these rights, contact us at: [email protected]
7. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect information from minors.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the Effective Date – September 26, 2025
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: [email protected]